Returns and Refund Information

About this page

This page explains how returns, cancellations and refunds are handled in connection with product enquiries submitted through the Favap website.

Favap is an advertising and product-enquiry website operated by 407 SERVICES LTD.

No payments or orders on this website

Favap does not accept payments, process card transactions, complete purchases or dispatch products through this website.

Submitting a product enquiry does not place an order, create a purchase agreement or require you to purchase the advertised product.

Because no payment or sale is completed through Favap, we do not directly issue refunds or accept returned products through this website.

Who handles a return or refund?

If you decide to purchase a product after submitting an enquiry, the purchase will be completed separately with the seller identified to you before the transaction takes place.

The actual seller is responsible for:

• accepting and processing payment;
• confirming the order;
• providing delivery information;
• providing applicable cancellation and return terms;
• handling faulty, damaged or incorrectly supplied products;
• processing eligible refunds or replacements.

Any request to cancel an order, return a product or receive a refund should therefore be submitted directly to the seller named in your order confirmation, receipt or payment record.

Information provided before a purchase

Before completing a purchase, you should receive or be given access to the relevant seller’s:

• legal or trading name;
• contact information;
• final product price;
• payment terms;
• delivery charges and estimated delivery time;
• cancellation and returns information;
• refund procedure;
• applicable warranty information.

You should review this information before making a payment or agreeing to purchase a product.

Your consumer rights

Any cancellation, return or refund rights that apply to a purchase must be provided and honoured by the actual seller in accordance with applicable consumer protection law.

Nothing on this website is intended to exclude, restrict or replace any statutory rights you may have as a consumer.

The seller’s commercial returns policy may provide additional rights, but it cannot remove statutory rights that apply to faulty, misdescribed or otherwise non-compliant goods.

Faulty, damaged or incorrect products

If a product arrives damaged, develops a fault or does not match the description provided at the time of purchase, contact the seller shown in your order confirmation as soon as reasonably possible.

Keep your order confirmation, receipt, payment record, delivery information and any photographs that may help demonstrate the issue.

Assistance from Favap

Favap cannot approve a refund or provide a return address for a transaction completed with another seller.

If you submitted an enquiry through Favap and cannot identify the seller that later contacted you, you may contact us. We will review the available enquiry information and, where possible, help you identify the relevant contact details.

When contacting us, include:

• the name used in your enquiry;
• the email address or telephone number submitted;
• the approximate date of the enquiry;
• any reference number or correspondence you received.

Changes to this information

We may update this page if the operation of the website or the way product enquiries are handled changes.

The latest revision date will always be displayed at the top of this page.